Contact Updated
Contact
We read everything and answer listing problems first. One thing we cannot help with: your order. We never sold you anything — the seller named on the pick did, and every pick page links to their support and returns policy.
Report a listing problem
This is the most useful thing you can send us. If any of these is true about a pick, tell us:
- The buy link is dead or goes to the wrong product.
- The price we show is wrong or out of date.
- You suspect the product is a bootleg or the seller is not who we say.
- The licence label looks wrong to you.
- The product has been discontinued or the seller has closed.
Include, where you can:
- The pick’s address on this site (it starts with
/desk/). - What is wrong, in a sentence.
- A screenshot if it is about a price or the listing itself.
What we do with it: a dead link or wrong price is pulled the day we confirm it. A bootleg or seller concern moves the pick to Verifying immediately while we re-check, and a confirmed bootleg is removed. We do not argue with a report before acting on it.
Send it to: hello@otakudesk.com
Rights holders and artists
If you own the rights to an image, design, or product shown here and believe we are using it without permission or describing it wrongly, write to us. We take the item down first and discuss it second; you do not need to send a formal notice to get that response, though you are welcome to. Please tell us which page, what the work is, and how we can verify you are the rights holder.
Send it to: hello@otakudesk.com
Sellers with a pick marked Verifying
If we have listed your product as Verifying and you want to speed the check up, the fastest route is to send us: a link to the product on your own site, a photo of the copyright line and licensee mark on the product or its packaging, and, for licensed goods, the name of the licensor and the territory your licence covers. For original designs, a link to your wider portfolio is usually enough. We do not accept payment to expedite verification and we do not accept payment for placement at all — see the disclosure page.
Send it to: hello@otakudesk.com
Everything else
Suggestions for products to look at, corrections to an article, questions about how the site works, or press enquiries: hello@otakudesk.com
We do not publish a phone number and do not offer live chat. We are a small team and would rather answer properly in writing than quickly on the phone.